Resident and Fellow Support Resources
The University of Minnesota Medical School is committed to promoting the health and wellbeing of our residents and fellows. Please see the categories below for more detailed and comprehensive resources and support.
What do you need help with...
Immediate Resources
- Emergency : Call 9-1-1
- Emergency Services: West Bank Emergency Room
- National Suicide Prevention Lifeline: Call or Text 9-8-8
- The Trevor Project: 866-488-7386
- Crisis Text Line is available for free, 24/7 by texting MN to 741-741
Mental Health Resources
Free Confidential Counseling Sessions - Vital Worklife
- 24/7 counseling - no cost to residents/fellows
- 6 sessions per incident/concern
- Senior level licensed behavioral health professionals
Contact Vital Worklife
- Download the Vital Worklife App | Text and Call Vital Worklife directly from the app
- Call: 877.731.3949. Identify yourself as a University of Minnesota Resident or Fellow
- More information on Vital Worklife EAP
Doctor on Demand (BCSB) | Online Mental Health Counseling
- Doctor on Demand is available to all residents/fellows who have opted into the Office of Student Health Benefit plan and have BCBS insurance
- Mental health appointments are available from 7 a.m. to 11 p.m. local time, seven days a week. They have appointment for psychiatry.
- Register today. It only takes a few minutes.
- More information on Doctor on Demand
- Who is eligible? University of Minnesota Residents and Fellows in 95xx classification who have opted for BCBS insurance.
- * If you do not have BCBS Insurance, check with your current healthcare provider
All other mental health services are eligible at 20% after deductible when using both in-network and out-of-network providers.
Self-Help Online Mental Health Tools
Learn to Live is an online confidential mental health service that includes:
- Online assessments
- Self-paced digital programs
- Optional coaching at no charge
- Login in HERE, Enter code 'UMN'
ACGME Aware App
- Reflect on how their own cognitive habits may impact their sense of well-being
- Identify strategies for promoting resilience and well-being
- Identify helpful practices and resources for improving well-being
- Download the free app on your smart phone in the google play/or apple store
- More information on ACGME Aware App, Podcasts, and Workshops
Mental Health Care and the Minnesota Medical Board Policy
- The Minnesota Board of Medical Practice’s Physician License Application asks, “Do you currently have any condition that is not being appropriately treated which is likely to impair or adversely affect your ability to practice medicine with reasonable skill and safety in a competent, ethical and professional manner?”
- If you are seeking information about physician license applications in other states, this information should be available online by searching the state and physician license eligibility.
Professional Coaching Services
Free Confidential Resident & Fellow Coaching
- What? The GME Office offers professional coaching
- Who? Carolyn Hildebrandt, the GME Organizational Development Manager
- Example of topics: time management and prioritizing, communication, imposter syndrome, interpersonal relationships, handling critical feedback, managing conflict, career decision making, test-taking prep and strategy, etc.
- Carolyn is a licensed psychologist with 20 years of experience in healthcare systems with coaching and developing people.
- No limit on the number of sessions
- Appointments available Tuesday evenings and during the days M - F
- Make a coaching appointment with Carolyn
Vital WorkLife Peer Coaching
- Up to 6 confidential coaching sessions per incident with physician and APP peer coaches.
- Sessions are confidential and flexible, with referrals to therapeutic providers if needed.
- Coaches cover a wide range of medical specialties and focus areas such as stress/burnout, leadership development, and work/life balance.
Contact Vital Worklife
- Download the Vital Worklife App | Text and Call Vital Worklife directly from the app
- Call: 877.731.3949. Identify yourself as a University of Minnesota Resident or Fellow
- More information on Vital Worklife EAP
Finding Primary Care Services
Available Primary Care Providers in the Community
- A list of primary care doctors was created to help residents/fellows find a primary care doctor in the community.
- Once you identify a doctor from the list, please check your insurance to make sure that the doctor is in-network.
- NOTE: If you do not have Blue Cross Blue Shield (BCBS) insurance, check with your current healthcare provider
- List of primary care doctors
Doctor on Demand (BCSB) - Online medical Care
- Doctor on Demand is available to all residents/fellows who have opted into the Office of Student Health Benefit plan and have BCBS insurance
- Doctor On Demand is available for medical care 24 hours a day, seven days a week.
- Register today. It only takes a few minutes.
- More information on Doctor on Demand
Clinical Learning Environment Support
If you have any concerns about your clinical learning environment (rotation sites), please contact Lpohl@umn.edu.
For more information and resources related to the clinical learning environment, visit https://z.umn.edu/GMECLE.
We’re here to support your learning and professional development.
Family Care and Insurance Needs
Bright Horizons
Every resident and fellow have been assigned a UMP Workday employee number. You will need the UMP employee ID number to register with Bright Horizons. Email Christy at gme@umn.edu for this 5 digit number.
Connect with a Bright Horizons Family Concierge to help navigate the following resources. Note: Co-Pays subject to change, last updated (July 1, 2024).
- Bright Horizons Emergency Child Care Resources
- Ten instances a calendar year for emergency back up child and adult/elder care
- Centers: $15/child, $25/family
- In home $6/hour (up to 3 care recipients, 4 hour min)
Bright Horizons Full-Time Childcare
- Preferred enrollment at most Bright Horizons centers; tuition discounts at participating partners; plus assistance finding a trained and screened nanny.
Bright Horizons Virtual Tutoring
- Through your back-up care benefit, you can exchange your back-up care uses for virtual tutoring sessions to help your or your child get support in over 3,000+ subjects. Support is available throughout K-12, college, graduate school, and professional skills.
- Tutoring Co-Pay: @15, must be used within 90 days
Bright Horizons Pet Care
- Exchange your back-up care for Dog Walking, Overnight Boarding, Cat Drop Ins, or Pet Sitting through Rover or Wag!
- 1 back-up care use = $100 Rover credit or a day's worth of Pet Care through Wag!
- Employees receive 5 Pet Care uses annual; must be used within 90 days of back-up care exchange.
- FAQ Pet Care
Parent Coaching: Vital Worklife
Six coaching sessions per incident with experts in child development and behavior, available telephonically or virtually.
Contact Vital Worklife
- Download the Vital Worklife App | Text and Call Vital Worklife directly from the app
- Call: 877.731.3949. Identify yourself as a University of Minnesota Resident or Fellow
- More information on Vital Worklife EAP
Childcare on Campus: YMCA Early Childhood Learning Center
- Full-day care for kids ages 6 weeks to 5 years,
- Hours: M-F, 6:30am - 6pm
- Phone: (612) 268-4390
- Located on East Bank at 326 16th Avenue SE.
- Learn more, check out an open house, or request a tour today
Student Parent Help Center
The University of Minnesota's Student Parent Help Center provides parenting resources to university students and trainees
Contact the SPHC by Calling 612-626-6015 or emailing sphc@umn.edu
Postpartum & Lactation Spaces
- Women’s Wellbeing Clinic: PH: 612-273-8700
- Lactation Consultation
- Contact GME or your health care provider for information
- University of Minnesota Lactation Spaces (West Bank, East Bank, St. Paul Campus)
- Hospital Site Specific - Med Ed to Go App
Helpful Information for Resident/Fellows about Participating Hospitals in the Twin Cities Area
Created by MMCGME Services Information covered in the MedEd to Go app includes:
- Parking information
- Facility amenities for staff
- Facility code overviews
- Epic access and other procedures and policies
- The MedEd To Go app
Disability Insurance:
Many people are aware that medical diagnosis or conditions can sometimes impact disability rates and eligibility. The University of Minnesota has vetted a disability insurance product by Guardian through Foster Klima. The disability insurance does not require a medical examination or disclosure of medical conditions, as long as you have not been denied by a disability insurance company other than Guardian within the last 5 years and you have been in your program for more than 9 months. This product is only available to University of Minnesota residents and fellows while they are in training, and up to 90 days after graduation.
For more information:
- Visit the Office of Student Health Benefits website
- Click Resident, Fellow, and Interns from the left side navigation
- Scroll down to Individual Disability Policy
Life Insurance Concerns
The University provides $50,000 of basic group term life and accidental death & dismemberment (AD&D) insurance to all Graduate Medical Education residents and fellows. Enrollment is automatic and coverage is guaranteed. You have the opportunity to purchase supplemental life insurance for yourself, your spouse and your children. The amount elected for yourself and your spouse includes a matching AD&D benefit.
- Apply for supplemental individual life, spouse, or children within your first 30 days of eligibility, without evidence of insurability.
- Insurance provided by Minnesota Life Insurance Company, a Securian Financial Group affiliate
- For more information:
- Visit the Office of Student Health Benefits website
- Click Resident, Fellow, and Interns from the left side navigation
- Scroll down to Life Insurance
Addressing Performance Gaps
Resources for Trainees
People can struggle while in training, and that's OK. It's the desire of each program to identify any issues and work with you to close the gaps in performance. This following linked site explains process steps and resources Program Directors and Trainees utilize to assist in closing gaps to help you achieve success in your program, and ultimately in your future practice.
Taking Time Off of Work for Appointments - Policies
I am concerned my schedule will not accommodate personal appointments.
- This is a common concern for residents and fellows because they have busy schedules.
- Residents and fellows in ACGME accredited programs must be given the opportunity to attend medical, mental health, and dental care appointments, including those scheduled during their working hours.
- ACGME Common Program Requirements
- Scroll down to VI.C : Wellbeing, in that section on Page 45 VI.C.1.d).(1) outlines this requirement.
- All residents and fellows can use Health Leave (formally known as Sick Leave) for appointments. Health leave is time away from work to use to care for your own wellbeing or for the wellbeing of your dependent children or immediate family members.
- GME Leave Policy
- Scroll down the policy library to Health Leave
- Navigating leaves can be difficult and confusing. Make sure that you are working with your Department Human Resources person and your Program Coordinator when filling out your leave form. If you are having issues with your program in scheduling leave absences, make sure to use the path of escalation in the GME Supervision Policy.
- If your health needs require more than just occasional appointments (physical therapy, counseling, chemotherapy, infusions, substance use treatment, etc.). Please know the Office of Disability Resources (DRC) has a program called UReturn which accepts documentation of medical necessity, and is able to describe your need and negotiate accommodations directly with your training program.
Call the Disability Resource Center directly to schedule an intake: 612-624-3316 - You can also begin the registration process by filling out the online form by going to the DRC webpage and clicking on the online request for intake form.
Sleep and Fatigue Management
On the GME Orientation google site you will find information created by Dr. Michael Howell regarding sleep and fatigue management.
- Click here to listen to the content.
Sleep Resources
- M Health Fairview offers comprehensive, innovative care for adults and children with unusual sleep behaviors or sleep disorders
- To find a provider and make an appointment click here
Transportation Resources
Residents and Fellows employed by the University have access to the University of Minnesota student Universal Transit Pass (UTP).
- Fee: $45 per semester/$90 per year
- Must opt in by emailing: busspass@umn.edu
- Once your UCard is activated by Parking and Transportation you can start using your UCard as your transit pass for light rail, bus routes and the Northstar (up to Ramsey Station with no additional fees, additional Northstar fees north of Ramsey)
Recovery Support Groups
Monthly Confidential Support Meetings for Physicians in Recovery- Physician Wellness Collaborative
- The Physician Wellness Collaborative offers mutual support, education and discussion of issues that are unique to physicians in recovery
- Meetings qualify for HPSP attendance requirements
- For more information on how to join
Alcoholics Anonymous
- Find Alcoholics Anonymous meetings throughout the state of Minnesota
- AA members “share their experiences, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.”
Narcotics Anonymous
- Find Narcotics Anonymous meetings throughout the state of Minnesota
- There is only one requirement for membership, the desire to stop using
Additional University Support Offices
- The Aurora Center for Advocacy & Education
- Disability Resource Center
- Gender and Sexuality Center for Queer and Trans Life
- Institute for Diversity, Equity and Advocacy (IDEA)
- Multicultural Center for Academic Excellence
- Office for Conflict Resolution
- Office for Equity and Diversity
- Office of Equal Opportunity and Affirmative Action (EOAA)
- Student Conflict Resolution Center
- The Center for Spirituality and Healing
- University Veterans Services
- Women's Center
Legal & Financial Resources
- 30-minute free legal consultation for family issues, property & contracts, criminal offenses, and personal injury.
- Unlimited, free, and confidential financial consultations for budgeting, estates & wills, debt management, and more.
Contact Vital Worklife
- Download the Vital Worklife App | Text and Call Vital Worklife directly from the app
- Call: 877.731.3949. Identify yourself as a University of Minnesota Resident or Fellow
- More information on Vital Worklife EAP
Escalation Pathway for Residents and Fellows
Trainees should bring forward concerns of possible violations or other issues to their program (including but not limited to the program director, associate program director, site director, chief resident, mentor, advisor, human resources, vice chair for education or department head).
Other options for reporting problems:
Confidential reporting
- The Office of Graduate Medical Education, Organizational Development Manager: Carolyn Hildebrandt, Email: hilde308@umn.edu
- The Designated Institutional Official by emailing gme@umn.edu.
- Reporting to OGME of any violation can occur via this Qualtrics form. Include contact information for confidential follow-up.
- Reporting to the UMN compliance office via UReport:
- Online report form
- Call 1-866-294-8680
- Include contact information for confidential follow-up.
Anonymous reporting
- Office of Graduate Medical Education Online form: this Qualtrics form
- UReport: Online report form