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My academic interests are all things funeral service especially funeral arrangements and the various business aspects of funerals. I like to focus on the value of customer service given throughout the time spent with a family both in pre-need and at-need situations. I also like to focus on how employees and funeral homeowners can run an ethical business and be valuable stakeholders in the communities they serve. By educating the consumer of the various choices they have to celebrate the life of their loved one, the consumer can make an informed decision that best meets their needs and wishes.
MIM, University of St. Thomas, 2005
BS, Univeristy of MInnesota, 1990